Version February 2024
Editor
This website is published by I-Visa Services Co Ltd, a limited liability company registered with the Commercial and Companies Register of Mauritius under Business Registration Number C10097897, with its registered office at Suite 703, Level 7, Richard House, Remi Ollier Street, Port Louis, Mauritius.
Email address: support@eta-uk.com VAT number: 27031036
These general terms of service (“GTS”) govern all orders placed by the CUSTOMER (the “CUSTOMER”) for one or more service(s) (the “Service(s)”) as offered. ) on this website (this “Site”) by the company I-Visa Services Co Ltd (the “PROVIDER”).
These online GTS are accessible at any time on this website and will prevail, where applicable, over any other version or any other contradictory document.
The SERVICE PROVIDER reserves the right to modify the General Conditions of Services at any time. They will then be applicable as soon as they are put online.
Article 1: Definitions
“CUSTOMER”: any natural or legal person ordering a Service on the Site for their personal needs, in their name and on their behalf.
“Order”: Any action for the CUSTOMER to place an order on the Site, by selecting the desired service (application for an ETA UK), by validating the order process until payment of the price under the defined conditions in article 5 of these GTS.
ETA UK: An official travel document required by the UK authorities to facilitate entry for eligible travellers. This essential form supports smoother entry procedures and strengthens border security. By applying for the ETA UK before your trip, you help ensure a streamlined travel experience, while complying with UK entry requirements. This mandatory document is designed to make your journey to the UK hassle-free, allowing you to focus on exploring the country’s rich history, vibrant culture, and scenic landscapes.
“Host”: designates the natural or legal person ensuring, within the meaning of law no. 2004-575 of June 21, 2004, an activity of storing any content intended to be made available to the public by online public communication services. Internet: Global data exchange network made up of networks and servers linked together by means of an interconnection of global electronic communications networks, accessible to any user with appropriate computer equipment.
“PROVIDER”: the company I-Visa Services Co Ltd as identified in the header hereof.
“Service”: refers to all the services provided by Users, accessible through this site.
“Site”: this website, as published by the SERVICE PROVIDER.
“User”: refers to any person browsing the Site, whether they are a CUSTOMER or not.
Article 2: Purpose
These Terms of Service aim to define the contractual relationship between the SERVICE PROVIDER and the users of the website, enabling them to obtain a new ETA UK for their trip to the United Kingdom.
Usage of this site implies unreserved acceptance of these General Conditions.
Placing an order for a Service implies the CUSTOMER's full and unreserved acceptance of these General Terms and Conditions to the exclusion of any other provision.
The Customer thus declares to have read these General Terms and Conditions and to have accepted them by checking the box provided for this purpose when implementing the online ordering procedure.
In the event of modification of these General Terms and Conditions by the SERVICE PROVIDER, the applicable conditions will be those in force on the date of the order by the CUSTOMER.
Article 3: Order Process
The CUSTOMER, wishing to use the SERVICE PROVIDER's online service to request a new ETA UK, must:
In all cases, after payment, the SERVICE PROVIDER will confirm the registered order by email, summarizing the essential characteristics and the details of the price of the service(s).
Article 4: Price of Services
4-1: Request for a new ETA UK
a) Service fees
The SERVICE PROVIDER's service costs amount to €69.00 including tax.
This price includes:
b) Refund
Any refund request must be sent via the form provided for this purpose available on the contact page, and by choosing the subject "I would like to be refunded", or via the refund form available on the refund request page and by entering the last name, first name, date of birth, email, file number and passport number.
If this last field is not correctly filled in, the refund request will not be successful. The SERVICE PROVIDER uses this field to automatically put the request on hold for reimbursement so that it is not processed by the SERVICE PROVIDER.
In the event that the request has not yet been processed or is being processed by the SERVICE PROVIDER, the reimbursement request will be automatically accepted (provided that the "file number" field indeed corresponds to an existing request and that it is correctly entered). The SERVICE PROVIDER then undertakes to request a reimbursement from the payment partner within 7 days.
However, if the ETA UK has already been processed (i.e., if the service has been fully executed), no refund will be granted.
The CUSTOMER cannot request a refund on the grounds of not receiving a payment confirmation email or notification of the voucher's acceptance. Certain factors beyond the SERVICE PROVIDER's control (e.g., spam filters, incorrect email addresses) may affect delivery. Upon request, the SERVICE PROVIDER will provide the CUSTOMER with a copy of the email sent, as all outgoing emails are archived.
Customer Support Link: support@eta-uk.com
Payment Provider: Hipay SAS, Levallois-perret, France
Article 5: Payment terms
The price is due when ordering.
Prices are indicated including tax and in euros.
Payments will be made exclusively by credit card. They will be carried out through a secure payment system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can become aware of it during transport on the network.
The SERVICE PROVIDER is only contractually committed to the CLIENT upon receipt of authorization to debit the payment from the banking organization.
Article 6: Deadline for obtaining, Modification, Refusal
6-1: Request for a New ETA UK
Processing the request will generally take between 12 and 72 hours. Generally, the request will be processed within a few hours (1 to 6 hours) but it may happen that these times are extended, particularly when the request is placed in "pending" or on hold).
Once the request has been processed, the CUSTOMER will receive their ETA UK in PDF format via their personal email address.
a) Modification of the ETA UK Application
Once the ETA UK has been sent to the CUSTOMER, no changes can be made to the final document. If any modifications are required, the CUSTOMER must submit a new ETA UK application.
Article 7: Right of withdrawal
Given the urgent nature of the orders entrusted to the SERVICE PROVIDER and in order to maintain a margin of safety to avoid potentially harmful consequences for the CUSTOMER in the event of a setback, the execution of the requested services begins upon validation of payment and as soon as receipt of the fully constituted file, without the parties subjecting their commitment to a reflection period, and this, before the expiry of the legal withdrawal period, which the CUSTOMER expressly authorizes and accepts.
Consequently, in accordance with the provisions of Article L221-28 of the Consumer Code, the right of withdrawal is not intended to apply:
“The right of withdrawal cannot be exercised for contracts: 1° For the provision of services fully executed before the end of the withdrawal period and whose execution has begun after express prior agreement of the consumer and express waiver of his right of withdrawal; […] 3° Supply of goods made according to the consumer's specifications or clearly personalized; […] 13° Supply of digital content not supplied on a material medium whose execution has begun after express prior agreement of the consumer and express waiver of his right of withdrawal”
Article 8: Personal Data
The SERVICE PROVIDER, as data controller, is required to implement processing of personal data intended to respond to CUSTOMER orders and, more generally, for administrative and commercial management purposes.
In accordance with the Data Protection Act n° 78-17 of January 6, 1978 and the General Data Protection Regulation (EU) 2016/679 of April 27, 2016, the SERVICE PROVIDER undertakes to ensure that the collection and processing of data carried out on the Site complies with current regulations.
The processing of personal data implemented on the Site is based on the legitimate interest of the SERVICE PROVIDER to implement them.
The collection of data and their retention are limited to the information strictly necessary to achieve the objectives pursued.
Any natural person, proving their identity, may exercise their right to question, access, rectify, delete, oppose the processing of their personal data for legitimate reasons, and limit data concerning them.
Any natural person also has the right to object to the processing of their data for commercial prospecting purposes.
Finally, any person can define general or specific directives relating to the conservation, erasure and communication of their personal data after their death. The general directives concern all personal data relating to the person concerned and may be recorded with a trusted digital third party certified by the National Commission for Informatics and Liberties (CNIL). The specific directives, which concern certain data processing mentioned by these directives, must be the subject of specific consent registered with the data controller.
To exercise his rights, the CUSTOMER can send his request by email to the following email address: support@eta-uk.com or by post addressed to I-Visa Services Co Ltd , Suite 703, level7, Richard House, Remi Ollier Street, Port louis, Mauritius, attaching a copy of a signed identity document.
The CUSTOMER is invited to consult the PROVIDER'S privacy policy by visiting the privacy page.
Cookies and other tracers
The User is informed that during a visit to this Site, information may be automatically collected through normal use of the Site or by the use of cookies which are automatically placed on the browser software. of the User.
The User agrees that cookies as described below may be placed on their machine in accordance with this article.
What is a cookie?
The term cookie encompasses several technologies allowing navigation tracking or behavioural analysis of the Internet user. These technologies are multiple and constantly evolving. In particular, there are cookies, tags, pixels, Javascript code.
The http cookie, which is currently the most used technology, is a small text file recorded by the browser of your computer, tablet or smartphone and which allows user data to be retained in order to facilitate navigation and enable certain functionalities.
The cookie file allows its issuer to identify the terminal in which it is recorded during the validity or recording period of the cookie concerned. A cookie cannot be traced directly to a natural person.
When you visit the Site, various cookies as described below may be installed.
Why does the Site use cookies?
The Site uses cookies in order to differentiate a User from other Users of the Site, and thus help to improve the experience when the User browses the Site, allowing them to navigate the Internet pages more efficiently.
These cookies have the following uses:
Cookies issued on the Site allow us:
How to Configure the Deposit of Cookies, Tags and Trackers?
The Internet browser setting allows you to inform of the presence of cookies and possibly refuse them in the manner described at the following address: https://www.cnil.fr/en/cookies-les-outil-pour-les-master
However, we inform the User that deactivating a cookie may prevent or make difficult navigation or access to the Site and the services offered.
Article 9: Intellectual property
The Site and its components (brands, logos, data, metadata, texts, photographs, databases, documentation, etc.), as well as these General Conditions of Services are subject to intellectual protection in various capacities.
The Site Editor is the owner of the intellectual property rights or holds the necessary rights on all elements of the Site to be able to offer the services present there to Users.
In this regard, the User undertakes to respect the conditions of use of the Site and not to undertake any act likely to infringe the intellectual property rights of the Publisher or third parties.
Without the prior written consent of the Publisher, the following are prohibited because they would constitute an infringement punishable by the Intellectual Property Code:
The intellectual property rights of the Site Editor remain the exclusive property of the latter or, in the case of content provided by third parties, the property of the latter.
Any total or partial representation of this Site by any person, natural or legal, whatsoever, without the express authorization of the Site Editor, is prohibited and would constitute an infringement punishable by the Intellectual Property Code.
Likewise, all of the texts and elements appearing in the Advice Guide communicated to the CUSTOMER in PDF format, written entirely by the SERVICE PROVIDER, are the exclusive intellectual property of the latter.
Consequently, any reproduction of these Advice Guides, by any means and on any media whatsoever, is strictly prohibited.
Article 10: Hypertext links
The Site may contain hypertext links to other websites and in particular to those of actors involved in the service offered.
The Site Editor cannot, however, be held liable for a third-party website to which the User has access via the Site and which presents illicit or inaccurate content.
Indeed, the Publisher has no means of controlling the content of third-party sites. The decision to activate or not these hypertext links therefore belongs exclusively to Users.
Likewise, the Site Editor cannot be held responsible for the unavailability or malfunction of these third-party sites.
With the exception of websites disseminating information and/or content of an illegal nature and/or of a political, religious, pornographic or xenophobic nature, you may create a hypertext link to the Site, subject to the double reservation that it is acts as a link to the home page of the Site and that this link opens the Site in a new navigation window revealing the URL address of this site.
Article 11: Confidentiality
The CUSTOMER and the SERVICE PROVIDER agree to keep secret and confidential any Confidential Information emanating from the other Party and may only disclose such Confidential Information with the prior authorization of the latter.
By “Confidential Information”, we mean any information which has not been expressly mentioned as being public by the party disclosing it, documents, files, computer programs as well as all documents or files which have been provided by the CUSTOMER to the SERVICE PROVIDER. under the Service. This obligation will survive the termination of the Service.
The SERVICE PROVIDER agrees not to disclose any confidential information received from the CUSTOMER in any form, except on the official UK government website www.gov.uk.
Article 12: Declaration – Unofficial site
The SERVICE PROVIDER informs the CUSTOMER, who acknowledges being notified, that this website is not the official UK government website. This site is in no way affiliated with the official UK government website, accessible at: https://www.gov.uk. On the official site, the request for the ETA UK can be made for approximately €13; however, the user will not benefit from the personalized assistance in obtaining the ETA, a service that we offer. Additionally, by using the official site, the user will not receive the PDF guides provided by the SERVICE PROVIDER.
Article 13: Responsibilities and Guarantees
The SERVICE PROVIDER does not guarantee that the Site will be accessible without interruption.
Access to the Site may be interrupted for maintenance reasons and in the event of an emergency in particular.
The SERVICE PROVIDER undertakes to make its best efforts to secure access, consultation and use of the Services in accordance with the rules of Internet use.
The SERVICE PROVIDER is not responsible for the alteration, loss or accidental transmission of data.
Consequently, the SERVICE PROVIDER cannot be held liable in the following cases:
The CUSTOMER / USER declares to accept the characteristics and limits of the Internet, and in particular to recognize:
The SERVICE PROVIDER does not guarantee that the Site is free from errors or that all imperfections will be corrected.
The CUSTOMER/USER agrees not to use any devices or software of any kind to disrupt or attempt to disrupt the proper functioning of the Site.
The CUSTOMER/USER agrees not to engage in any actions that would impose a disproportionate burden on the SERVICE PROVIDER's infrastructure.
The SERVICE PROVIDER cannot, under any circumstances, guarantee the issuance of the requested ETA UK, as this is exclusively subject to the discretionary decision of the authorized UK government authorities. The SERVICE PROVIDER also cannot guarantee adherence to the processing times for the request.
The CUSTOMER expressly acknowledges that the issuance of the ETA UK is at the discretion of the competent UK authorities, and it may be denied even to travellers holding a valid visa obtained in accordance with applicable regulations. The SERVICE PROVIDER cannot be held responsible in the event of a refusal of the requested authorization.
The SERVICE PROVIDER will not be held responsible for the CUSTOMER's non-admissibility to the UK, provided that the information submitted by the CUSTOMER was accurately transferred to the ETA UK.
The CUSTOMER acknowledges that the SERVICE PROVIDER’s obligations under the Service are obligations of means, excluding any obligation of result.
Under no circumstances can the SERVICE PROVIDER be held liable for indirect damages, including moral or financial losses, data losses, or any claims against the CUSTOMER by a third party.
The SERVICE PROVIDER is not responsible for any defects in execution attributable to the CUSTOMER (especially in case of providing incorrect information).
Additionally, it may happen that the UK government cancels a previously granted ETA UK without providing a reason to the SERVICE PROVIDER or informing it. Consequently, in such cases, the SERVICE PROVIDER cannot notify the CUSTOMER. Therefore, the SERVICE PROVIDER cannot be held liable in case of cancellation of the CUSTOMER's ETA UK by the UK government. The SERVICE PROVIDER only provides the ETA UK authorization granted at a specific point in time.
Article 14: Force majeure
The Site Editor cannot be held responsible in the event of non-performance or partial performance of its obligations under the Site if said non-performance or partial performance results from a case of force majeure within the meaning of the jurisprudence of the courts and tribunals. French and community.
Article 15: Modification/Revision of the General Conditions of Services
The SERVICE PROVIDER reserves the right to modify, at any time and without notice, these General Conditions of Services in order to adapt them to legal and regulatory developments, technical developments and/or more broadly its information system.
In the event of a modification of the General Conditions of Services, any authorized person may only use the Site after having accepted the new General Conditions of Services, by checking the acceptance box specially provided for this purpose during their new connection attempt.
Any refusal of the modified General Conditions of Services results in the impossibility of accessing the Site's services.
Article 16: Conservation and archiving
The archiving of orders and invoices is carried out by the SERVICE PROVIDER on a reliable and durable medium so as to correspond to a faithful copy in accordance with the provisions of article 1379 of the Civil Code.
Article 17: Partial nullity / Non-waiver
If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or a final decision of a competent court, the other stipulations will retain all their force and all their scope.
The parties then agree to replace the void or invalid clause with a clause which is closest in content to the clause initially agreed upon. Furthermore, the fact of the SERVICE PROVIDER not availing itself for a certain period of time of any of the provisions provided for herein cannot be interpreted as a waiver of the latter from availing itself of them in the future.
Article 18: Applicable law / Jurisdiction / Alternative methods of dispute resolution
18.1. Applicable law and competent jurisdiction
These General Terms and Conditions are subject to French law. This is the case for both the substantive rules and the formal rules.
Any dispute relating to the acceptance, execution or interpretation of these terms will fall under the jurisdiction of the French courts.
18-2: Consumer mediator
In the event of a dispute and after having contacted the professional's customer service, any customer has the possibility of contacting a consumer mediator FREE OF CHARGE, within a maximum period of one year from the date of the written complaint, by LRAR, to of this professional.
The contact details of the mediator likely to be contacted by the client are as follows:
https://www.mtv.travel/ on the url https://www.mtv.travel/saisir-le-mediateur/
